MANAGED SERVICES

We manage your IT environment and systems, so you don’t have to.

At Ocean Computer Group we eliminate problems before they ever occur.

At Ocean Computer Group

Ocean Computer’s Group team of IT service professionals implement and maintain a comprehensive managed services plan that enables operational efficiency, business continuity and disaster recovery while reducing the overall cost of maintaining your network functioning at an optimal level. In an increasingly complex IT environment and as reliance on IT support grows, IT resources can be limited and overwhelmed to be able to operate efficiently. These days no business can really afford the risk and uncertainty of relying on a “Break-fix maintenance service” because your business is too dependent on having a reliable IT system.

We work towards two major goals:

  1. To detect risks before they happen.
  2. To address every alert in a promptly manner to avoid major disruptions to your business and prevent substantial productivity and revenue losses as a result

Secure and complete network maintenance and IT Management for businesses throughout NJ, NYC and Eastern PA

Our full suite of managed IT services includes but is not limited to the following:

Secure and complete
Data Protection

Data Protection

  • Confirm that backup has been performed daily and replicated
  • Check and validate status of backups procedures
  • Perform bi-yearly restores to assure valid backup data
Professional Services

Professional Services (vCIO)

  • Dedicated virtual Chief Information Officer assigned to your account
  • Quarterly business reviews
  • Technology solution design and development
  • Future project planning and execution
  • Technology Assessment and Review
  • Aligning Business Requirements with Strategic IT Roadmap
LAN Network

LAN Network

  • Monitor switches and internet connectivity, and make sure everything is operational
  • Automated inventory, that creates a profile for every device on a network
  • Network documentation, showing how everything on a network is connected.
  • IP address management, providing a list of all the IP addresses currently in use and which devices are using them
  • Real-time mapping of your network that proactively notifies us to changes or problems that may arise, so they can be remediated quickly
Active Directory/Workgroup Administration

Active Directory/Workgroup Administration

  • Manage Active Directory/Workgroup account policies
  • Manage Server Permissions and file system management
  • Set up new users, including login restrictions, passwords, security, applications
  • Set up and change security for users and applications
  • Create new directories, shares and security groups, new accounts, disable/delete old accounts, manage account policies
Security

Security

  • Check, Manage and Monitor firewall logs for errors or critical issues
  • Manage Server and Workstation Anti-virus deployment and updates
  • Manage & Report Website content filtering
  • Manage and Report Firewall Threats
  • Rogue Access Point Detection
  • Expose unauthorized logins
  • Identify a new user profile suddenly added to the business administrator’s computer
  • Find an application just installed on a locked down system
  • Get alerted to unauthorized wireless connections to the network
  • Notice if a new user was just granted administrative rights
  • Detect an unusual midnight log-in for the first time by a day-time employee
  • Detect breaches that make it by the firewall and anti-virus
  • Identify a new user profile
Servers & Workstations

Servers & Workstations

  • Proactively Monitor & Manage Servers for uptime and availability
  • 8x5 Help Desk Support
  • 8x5 onsite support
  • On-site Emergency Support
  • Monitor critical Windows Server Services
  • Reboot servers if needed
  • Update Server Hardware Firmware
  • Scheduled off time server maintenance
  • Install supported Operating System Service Packs and Patches – Workstations
  • Install supported Operating System Service Packs and Patches – Servers
  • Alert Client to critical conditions, failures, patches
  • Monitor Memory Usage to maintain uptime and performance
  • Monitor Hard drives for failures that can cause outages
  • Monitor and manage Hard drive disk space
OUR MANAGED SERVICE LEVELS

OUR MANAGED SERVICE LEVELS

As IT environments become more complex, our managed service levels make your growth easy to manage. We offer 3 core levels of managed services:

OceanHarbor

Remote Monitoring and Network Management of Firewalls and Servers, Data and Backup Recovery, Security Monitoring, 24x7 Help Desk and On-site Support.

OceanBeacon

All the features of OceanHarbor, plus Full Remote Network Management of All Endpoints, Same Day onsite support (M-F). Enhanced 24x7 Security Monitoring, Alerts for Servers and Endpoints, Internal Vulnerability Monitoring and Alerts, Quarterly vCIO Strategic Planning and Review meetings.

OceanNavigator

All the features of OceanBeacon plus Enriched 24x7 Security Monitoring and Notifications, Informational Alerts and Security Policy Assessment and Recommendations. Monthly vCIO Strategic Planning and Review meetings.

CONTACT US

Prepare for tomorrow’s threats, today. Talk to an expert at Ocean Computer to see how we make it possible.

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Call us for immediate support at this number

800-722-7023